+254709532000 | website@prideinn.co.ke

Privacy Policy

Pride Inn Hotel is committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your privacy when you visit our website or use our services.

  1. Information We Collect:

1.1 Personal Information:

  • When you make a booking through our website, we collect personal information such as your name, email address, telephone number, billing information, and any other details necessary to process your reservation.
  • If you choose to sign up for our newsletter, we collect your email address and may also collect your name.
  • We may also collect personal information you provide when you communicate with us via email, phone, or other means.

1.2 Analytics Information:

  • With your consent, we may collect analytics information about your visit to our website through Facebook Pixel. This may include your IP address, browser type, device information, and pages visited. This information is used to improve our website and tailor our marketing efforts.
  1. Use of Information:

2.1 Booking Purposes:

  • We use the personal information you provide to process your bookings, confirm reservations, and communicate with you about your stay.
  • Your billing information is securely processed by our payment gateway provider and is not stored on our servers.

2.2 Newsletter:

  • If you opt-in to receive our newsletter, we will use your email address to send you updates, promotions, and other relevant information about Pride Inn Hotel. You can unsubscribe from our newsletter at any time by following the instructions provided in the email.

2.3 Analytics:

  • Analytics information collected with your consent is used to understand how visitors interact with our website, improve user experience, and optimize our marketing campaigns.
  1. Sharing of Information:

3.1 Service Providers:

  • We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our newsletter. These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

3.2 Legal Compliance:

  • We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
  1. Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  1. Security:

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  1. Your Rights:

You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights or have any questions about our Privacy Policy, please contact us using the information provided below.

  1. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. Your continued use of our website or services after any such changes constitutes your acceptance of the revised Privacy Policy.

  1. Contact Us:

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at via this site.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.